SUPPORT
Something wrong? Start here.
MobiCAM is currently a pilot release. That means a small number of workshops are using it, and everything you write reaches a person directly — not a support queue. This page covers how to get the program, how updates arrive, what to send when reporting a problem, and the situations that come up most.
Contents
01What MobiCAM is
A short introduction — and where the program stands.
MobiCAM is a drawing and production program written for furniture workshops. You draw the kitchen, the wardrobe or the bathroom unit in three dimensions; from that drawing the program works out the cut list, the sheet layout, the file that goes to the CNC machine and the customer quote by itself.
There is one idea behind the design: there is a single drawing, and everything else derives from it. Change a cabinet's width and the cut list, the drilling program, the sheet layout and the figure on the quote all change at the same moment. You do not update them by hand. The consequence: the figure on the quote, the part that gets cut and the cabinet that gets fitted always agree.
It is developed in Türkiye and works to Turkish workshop standards: module widths, worktop height, the System-32 hole pattern and the VAT calculation are all set up the way they are done here. The interface is Turkish and English, and so is every output from the cut list to the quote.
The program is currently a pilot release: it is distributed free, no fee is taken for it, and its purpose is to be used in real workshops and gather feedback. That does not mean "half-finished" — the whole chain from drawing to CNC works. But something you report missing becomes the next job on the roadmap.
02Getting the program
The installers are on the download page; the licence is in the customer portal.
The Windows, macOS and Linux installers are on the download page, which always shows the latest version. The program opens without a licence too. For production outputs, open an account in the customer portal, verify your e-mail address and take your 60-day free licence; paste the key into Settings ▸ License in the program and that is all.
Which operating systems
| System | Installer | Status |
|---|---|---|
| Windows 10 / 11 | .exe · .msi | Working. A "Windows protected your PC" warning appears during installation — see below. |
| macOS (Apple Silicon) | .dmg | Working. An Intel Mac needs a separate build; say so if you need one. |
| Linux (x86_64) | .deb · .rpm · .AppImage | Works. The AppImage opens on most distributions without installing; there is a .deb package for Ubuntu and Debian too. |
The warnings during installation are normal
The pilot release is unsigned. The only consequence is that you see a warning the first time you install — it has nothing to do with the program itself:
- Windows: in the "Windows protected your PC" dialog, More info → Run anyway.
- macOS: MobiCAM is notarized by Apple. Downloaded, the Mac asks once whether to open it; press Open. On a USB stick or by hand it does not ask at all.
- Linux: there is no such gate, and no warning.
Installation step by step, and the first launch, are in chapter 2 of the manual.
↑ BACK TO TOP03Updates and releases
We do not have to send you an installer again.
The program updates itself. When a new release is published it asks you the next time you open the app; if you accept, it downloads and installs it. You can also check by hand from Settings ▸ About with Check for updates.
Every update that is downloaded goes through a signature check before it is installed. We produce the signature and the verifying key is embedded in the program, so a package that was altered in transit will not install. This signature is a separate thing from the operating system's code signing.
The list of published releases, and what changed in each, is here: the releases page. The version you are running is shown on the Settings ▸ About screen.
If you are on 0.1.0 or 0.1.1, update. 0.1.0 has no autosave — if the program closes unexpectedly, unsaved work is lost. 0.1.1 has no in-app updater, so it cannot pull later fixes on its own. From either, move to the latest version.
04Reporting a problem
If you know what to send, it gets solved in one exchange.
There is a button for this inside the program. Open Settings ▸ About and press Copy support info — the version, the operating system and the location of the log folder are copied to your clipboard. Pasting that into your message saves us asking you three separate questions.
Send us
- What you were trying to do and what happened — a sentence or two is enough. Something concrete like "three parts are missing from the cut list" gets solved far faster than "it doesn't work".
- A screenshot. At the moment the problem shows. On Windows Win+Shift+S, on a Mac ⌘+Shift+4, on Linux PrtSc.
- The support info — the text you copied with the button above.
- The project file if you have one (
.mcam). If the problem happens in one particular project, this is the fastest way for us to reproduce it exactly. Remember the file contains your customer details and your price list — if you would rather not send it, don't, and we will work from the screenshot. - The log file if the program crashed. Its location is in the support info you copied.
If the program closes unexpectedly, your work is not lost: it is autosaved every 15 seconds and when you reopen it asks whether to recover. Press Restore and get your work back first, then write to us.
05Common situations
Look here before writing — the answer is quite likely to be on this list.
| Symptom | Cause and cure |
|---|---|
| "Windows protected your PC" during installation | Normal, because the pilot release is unsigned. More info → Run anyway. |
| macOS says Apple could not verify it | A file older than 0.4.4 says this. Take the current file from the download page, or System Settings ▸ Privacy & Security → Open Anyway at the bottom of the page. |
| I can't delete a cabinet with Delete | Cabinets work that way on purpose, so you don't wipe out a whole unit by accident. You remove a cabinet with the delete button in the header of the Properties panel on the right. Delete removes cut-outs, openings, worktops and appliances in the 2D plan. |
| The 3D view opens black (Linux) | Happens on some NVIDIA and Wayland set-ups. Start the program with WEBKIT_DISABLE_DMABUF_RENDERER=1; if that does not fix it, add WEBKIT_DISABLE_COMPOSITING_MODE=1 and tell us. |
| The display is blurry on Windows | Fixed in 0.1.3. Update. |
| The AI panel says it is "not available" or that "this month's allowance is used" | The panel runs through the MobiCAM server on your licence. Check under Settings ▸ Licence that the licence is active; a used-up allowance renews next month. The pilot licence does not include the AI. |
| A dimension in the cut list is not what I expected | Almost always the edge-banding allowance, the kerf or the back-panel groove setting. Chapter 8 of the manual lists field by field which ones change the part that gets cut and which only change the picture. |
| Other symptoms | Chapter 21 of the manual works through twelve real symptoms one by one. |
06File exchange — DXF, STEP and the rest
Which format is for what, and which screen it comes out of.
MobiCAM exchanges files with other programs. The table below says what each format is for; the detail is in the relevant chapters of the manual.
| Format | Direction | What for |
|---|---|---|
DXF | In | Taking the room outline from the plan your architect gave you — instead of drawing the walls by hand. |
DXF | Out | Technical drawings and the sheet layout (nesting) — for CAD/CAM programs and cutting machines. |
STEP | Out | Solid model. Geometry that can be edited in programs like SolidWorks, Fusion and Inventor. |
glTF · GLB | Both ways | 3D models. A handle or appliance model from a supplier goes in; the whole scene goes out for presentation. |
OBJ | Out | 3D display model — for rendering and visualisation programs. |
| G-code / NC | Out | The file that goes to the CNC machine. The machine profile decides which machine it is written for. |
CSV | Out | Cut list, sheet report and quote — for Excel and for an ERP. |
PDF | Out | Drawings, the shop package and the customer quote — for printing. |
Autodesk's binary DWG format is not supported directly; the DXF that is supported is DWG's documented text counterpart. In practice it makes no difference: AutoCAD, ZWCAD, BricsCAD and the rest open and write DXF. When you ask an architect for a file, "send it as DXF" is all you need to say.
Importing is covered in chapter 12 of the manual, and everything about exporting in chapter 15.
↑ BACK TO TOP07Contact
In a pilot release, the person you write to is the person who wrote the program.
MobiCAM is currently distributed as a free pilot release. No postal address is published on this page; everything, applications under data-protection law included, goes through the e-mail address above.
If you include the five items from section 4 when you write, it is done in one exchange. Feedback, feature requests and anything of the "this would be better if…" kind go to the same address — that is exactly what the pilot release is for.
For requests about your personal data (access, correction, erasure) see the data-protection notice; applications go to this address too and are concluded within thirty days at the latest.
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